Right of withdrawal
- To whom it applies
- What it consists of
- How it is exercised
- How to ship to Mulligan
- How long it takes for the refund to be processed
- Item replacement for incorrect shipment
- Incomplete item
- Damage to goods during home delivery
- Legislative Decree 22.05.1999 n.185
Purchases on our site are subject to the provisions of Legislative Decree no. 185 of 22/05/1999, concerning distance contracts, in cases where the delivery of goods occurs at the buyer's home, as such purchases are finalized outside commercial premises. The importance of the aforementioned legislation lies in granting the buyer the right of withdrawal.
To whom it applies
Community law provides that the right of withdrawal can only be exercised by natural persons (consumers) acting for purposes that can be considered unrelated to their commercial activity. Therefore, the right of withdrawal cannot be exercised by legal entities and natural persons acting for purposes related to a commercial activity. Purchases made by resellers or by parties who purchase for resale to third parties are also excluded from the right of withdrawal. Furthermore, pursuant to Article 59 of Legislative Decree 205/2006 letter c), the right of withdrawal for distance contracts and off-premises contracts is excluded for the supply of goods made to measure or clearly personalized and non-standard.
What it consists of
The consumer has the right to withdraw from the contract within 8 working days from the receipt of the goods, returning the goods subject to withdrawal to the seller. The seller will refund the value of the returned goods with a voucher without expiration or, by agreement, by bank transfer.
It should be noted that in the case of prize operations (so-called promotions), where the purchase of one good is combined with another good that is sold at a derisory price or even given away, the right of withdrawal will be legitimately exercised with the return of both goods subject to the purchase, given the accessory nature of the promotional good compared to the first.
How to exercise it
It is necessary to request prior authorization from Mulligan.it Customer Service by filling out a request through the Self-Service form. From there, you can directly send the request with all the necessary information: order number, invoice number, and item code of the products to be withdrawn.
Within 2 working days, Mulligan.it Customer Service will open the withdrawal procedure, simultaneously issuing authorization for the return of the components.
How to ship to Mulligan.it (return shipment)
After receiving authorization for the return, it is necessary to place the original packaging containing the goods in a suitable outer packaging, in order to protect the original product packaging from any damage, writing, or alteration. Mulligan.it reserves the right to refuse goods received if the procedure described above is not followed.
The goods must be shipped at your own expense to the departure warehouse, at the address indicated by Mulligan.it Customer Service.
It is advisable to insure the shipment: if the item arrives damaged at the warehouse, Mulligan.it reserves the right to accept the goods.
For shipping, it would be appropriate to use an express courier or other suitable means to allow traceability (tracking) of the shipment.
Mulligan.it will not proceed with the refund of the goods subject to withdrawal if it does not receive the relative delivery.
How long does it take for the refund to be processed
Mulligan.it reserves the right to credit the customer with an undated shopping voucher equal to the value of the returned goods.
This voucher can be used to make any purchase on www.Mulligan.it, without time limits.
Alternatively, by agreement with the customer, Mulligan.it will credit the amount corresponding to the value of the goods as shown on the invoice, within 10 working days of receiving them.
Shipping costs will not be included in the aforementioned amount, in accordance with art. 5, paragraph 6, Legislative Decree no. 185 of 22/05/1999.
Warnings
Mulligan.it reserves the right not to accept shipments of components or products that do not contain original packaging, accessories, and manuals, or shipments made without having activated the authorization request to Mulligan.it Customer Service.
Item replacement for incorrect shipment
The product replacement procedure for incorrect shipment can be activated when Mulligan.it has erroneously shipped a product different from the one the customer ordered, and therefore not present in their order. The procedure can be activated within 8 calendar days from the delivery date of the goods.
The service can be activated by contacting our Customer Service.
Before activating this service, it is advisable to compare what has arrived with the technical description of the item on the Mulligan.it website, where a detailed photo of each item and its main technical characteristics can be viewed.
Shipping costs are borne by Mulligan.it and the shipment must be made by courier.
The item must be returned in the state in which it was delivered, therefore without any marks or writing on the packaging and without having been opened or used in any way. Mulligan.it recommends using a rigid box and appropriate packaging that protects the item from any damage during transport. The opening of the packaging will be allowed, as indispensable, only if the packaging does not allow verification of the ordered product compared to the one delivered.
In the event that the item on the purchase invoice is no longer available, you will be contacted by Customer Service, who will issue a Credit Note and a simultaneous bank transfer to your current account. The amount of any Credit Note and bank transfer will be calculated taking into account any discounts and promotions present on the purchase invoice.
Article incomplete of some parts or accompanying material
This service can be activated within 8 days of receiving the goods and if they are not complete with all their parts or accompanying accessories.
Before activating this service, Mulligan.it advises comparing what has been delivered with the technical description of the item, as well as the accompanying material described on the website.
The service can be activated by contacting Customer Service.
Damage to goods during home transport
In the event that the courier delivers with visibly damaged packaging, Mulligan.it advises accepting the goods by writing "Goods with visibly damaged packaging" on the transport document.
The Customer must then contact, within 8 days, Customer Service, who will open a damage claim for the replacement of the goods. The same procedure must be activated in the manner indicated above also in the event of product damage.
In the event that the customer contacts Customer Service after the eighth day, Mulligan.it will have the right to decide whether to open a damage claim that provides for the replacement of the goods.
Legislative Decree 22.05.1999 n. 185
Legislative Decree 22 May 1999, no. 185. Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts.
Issuing body: The President of the Republic Official Gazette of the Italian Republic: 21-06-1999 No. 143
Legislative Decree 22 May 1999, no. 185.
Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts.